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penners28 11:44 Tue Mar 21
Supporter survey results (c&p claret and hugh)

Interesting...

londonstadium6A new survey – the most comprehensive yet with 6,356 match going supporters filling it in – we are able to publish today a true reflection of West Ham fan’s perception of the London Stadium.

The survey was put together by several West Ham websites, blogs and social media channels led by ClaretandHugh and WestHamTilliDie.com.

There is no evidence to suggest that the survey was hijacked by rival fans or protest groups with hidden agendas. The board may not like these results but I think we all understand it is early days in our 99 year tenancy and the first year was always going to be a difficult one to get used to the massive change.

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After seven months in the London Stadium do you still believe that the move was a good idea?

Yes 34%
No 38%
Not sure 28%

West Ham’s Official Poll before the move showed that 85% backed the move, 10% wanted more information and 5% were against the move to Stratford. These latest results show only a third still believe it was the right thing to do, less than a third are undecided with nearly 40% saying it was not a good idea in hindsight.

When will the London stadium feel like our proper home?

It does already 6%
Next season 13%
2-5 seasons 41%
6-10 seasons 6%
+10 seasons 4%
It never will 30%

Only 19% believe it will feel like our proper home next season but 41% believe it will feel like home within 5 more years. More tellingly 30% claim it will never be our home.
Let’s hope that 30% change their mind.

If you are a season ticket holder do you plan to renew for next season?

Yes 40%
No 12%
Not sure 17%
Not a season ticket holder 23%
On the waiting list 8%

This shows that around 69% of those filling out the survey claim they are season ticket holders which account for 4,392 supporters. 2,546 say they will renew their season which is just under 58% of season ticket holder polled, just 17% say they won’t renew their season tickets which could account for 8,840 seats if they really mean what they say. 1,082 season ticket holders were undecided whether they will renew which account for 25%; again history tells us many of them will bite the bullet and renew as the deadline gets closer so renewals could be as high as 83% by the deadline.

With a doubling of season ticket holders from 26,000 to 52,000 we were never going to get a 100% renewal rate and not all of it will be down to the London Stadium.

If you are a season ticket holder have you ever used ticket exchange functionality for matches you can’t make?

I never miss a game 28%
Yes sometimes 15%
Yes, every time I can’t go 8%
Not worth it financially 39%
I prefer to leave my seat empty 10%

Good to see that 28% never miss a game but disappointing that only 23% of the respondents saying they use the functionality when they can’t make a game. 49% seem to say they don’t want to help their fellow fans watching the match and possibly the main reason you can see so many empty white seats on match days. The club needs to do more to fix the perception of this service and get a greater take-up of this service.

If you are a season ticket holder were your expectations managed well before the move to the new Stadium?

Stadium as expected 32%
Stadium worse than expected 62%
Stadium better than expected 6%

Possibly the most disappointing result from the survey. It indicates that 62% of fans believe they were mis-sold in communications in the build up to the move and their Stratford reservation visit. Only 6% would admit to it being better than expected.

What is your view on the general matchday atmosphere at the London Stadium in terms of volume and support for the team?

Excellent 3%
Good 24%
Average 44%
Poor 29%

No surprise here, maybe the 3% only went to the Chelsea cup game or the Palace game which could be described as excellent, but we have had everything in between and the atmosphere and noise needs to improve with us fans leading the way.

What is your view on the quality of stewarding and security taking into account the last game you attended at the London Stadium?

Excellent 2%
Good 17%
Average 37%
Poor 44%

Personally, I believe stewarding has vastly improved over the last few weeks so surprised at such poor results. Are we are the level of the Boleyn Ground stewarding? No, and that will take some time, so I suppose the perception will improve over time.

What is your view on the quality, choice and price of food and drink within the London Stadium?

Excellent 3%
Good 17%
Average 40%
Poor 40%

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Again surprised the 80% who said the catering average and poor. A vast improvement on the Boleyn Ground and similar to other Stadia such as Emirates and Embley whose catering is run by the same company but as they say perception is the reality so obviously room for improvement for the majority.

What is your experience of the London Stadium sight lines and views of the pitch from your seat?

Excellent 18%
Good 39%
Average 23%
Poor 20%

The key message for me here is that the majority like their view of the pitch and sightlines with 57% saying good or excellent rating. One in five think their view is poor, but you can’t help but wonder whether the majority of these season ticket holders are stuck at the back of the upper tier in the cheap seats which cost £289 per season.

What is your experience of travelling to and from the London Stadium taking into account walking, public transport or car?

Excellent 13%
Good 31%
Average 26%
Poor 30%

We were told it was the most connected stadium in the country, that might be technically true, but it still takes around 30 minutes to walk from Stratford Tube Station to my turnstile. The majority of respondents (56%) believe transport is poor or average. I am not sure what the club can do about this, but a better route from the station to the stadium would be a big step in the right direction.

How do you rate your general match day experience at the London Stadium?

Excellent 5%
Good 34%
Average 38%
Poor 23%

So the all important match day experience is average or poor for 61% of those surveyed. I think the results on the pitch have got as much to do with this sentiment as the stadium does and I do wonder what the result would have been to this question would have been if we won every game at home.

West Ham have been criticised by Taxpayers groups for not paying enough in the contribution to the transformation costs and running costs. Do you think West Ham should pay more?

Yes 20%
No 61%
Don’t know 19%

I surprised 20% said the club should pay more, but it certainly has turned out to be the deal of the century with predicted operating losses predicted to top £8.4m next year.
The club will come under more pressure to increase their contribution to reaching the 66,000 capacity.

Do you think West Ham will become a regular top six club within the next five years as a result of the move to the London Stadium?

Yes 15%
No 64%
Not sure 21%

Just goes to show not many of us bought into the top six dream sold to us before the move. The problem is as we earn more the current top six move to higher levels and it ends up a cat and mouse game.

Do you think West Ham will kick on to the next level and become a top four team within ten years as a result of the move to the London Stadium?

Yes 12%
No 64%
Not sure 24%

I love the optimism of the 12% of supporters who think we could become a top-four team within ten years. I suppose it happened briefly to Leicester for one season only so we can all dream

Do you think the West Ham board are doing a good job?

Excellent 5%
Good 27%
Average 40%
Poor 28%

Another surprising result was the view that 68% thought the West Ham board was doing an average or poor job. They will be disappointed with that view as work tirelessly to improve things and think they deserve more credit than they get.

How well does West Ham value you as a supporter and listen to fans concerns?

Excellent 3%
Good 21%
Average 39%
Poor 37%

Room for improvement here but things are starting to change with more customer support staff and forty match day SLO’s. Telling that 76% think the club don’t listen or value fans and possibly the biggest takeaway for them from this survey.



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About Sean Whetstone

I am Season Ticket Holder in Block 113 row 19 at the London Stadium and before that I used to stand in the Sir Trevor Brooking Lower Row R seat 159 in the Boleyn Ground and in the Eighties I stood on the terraces of the old South Bank. I am a presenter on the West Ham Podcast called MooreThanJustaPodcast.co.uk. A Blogger on WestHamTillIdie.com a former member of the West Ham Supporters Advisory Board (SAB), Founder of a Youtube channel called Mr West Ham Football at http://www.youtube.com/MrWestHamFootball, I am also the associate editor here at Claret and Hugh. Life Long singer of bubbles! Come on you Irons! Follow me at @Westhamfootball on twitter
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WHU(Exeter) 10:49 Thu Mar 23
Re: Supporter survey results (c&p claret and hugh)

Why is this bloke surprised at the results relating to stewarding?

obvious that the mandate as far as stewarding went would be totally different (and OTT), as soon as we moved, and if he thinks the club are really actively engaging in attempting to recreate the type of stewarding at The Boleyn now, he's a fucking idiot.

claret on my shirt 10:39 Thu Mar 23
Re: Supporter survey results (c&p claret and hugh)

bit suprised our wonderful WHO readers and posters have not made more of this survey

Johnson 6:54 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

"So I get that bit and I wonder what would have happened if Orient and Spurs hadn't kicked up such a fuss and we actually managed to purchase the stadium ourselves."


It would have been much much WORSE if those tight, lying, incompetent weasels had been left to sort out the conversion.

Absolute cast-iron FACT that.

Vinny 6:44 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

The thing with West Ham is that supporters whilst hoped for never craved to be a massive club without a soul.

Arsenal, Chelsea and Tottenham have been bigger and better for quite some time and without an incredible amount of spending on players then it was unlikely to happen.

Upton Park was a bit like our unique selling point. The location of the ground, the history bathed in the East London spirit (okay it diminished over the years) and that it didn't matter how much Arsenal Chelsea and Spurs kicked on we were still a real London club.

Most people surely understood the stadium move. A large chunk of London clubs were looking to move to bigger grounds and we had one in the same borough a couple of miles down the road. So I get that bit and I wonder what would have happened if Orient and Spurs hadn't kicked up such a fuss and we actually managed to purchase the stadium ourselves.

The deal the club got for this stadium boarders on criminal and clearly the owners have done very well out of it.

I was happy to move at one point yet if you had shown me the gaps between the stands and the pitch I like many would have told them to fuck off.

It hasn't helped that we have had a crap season. A few better results may have helped with the transition but you see I try to ignore that we have lost something, and I am still getting something out of going to games because that is just what I do but it is undeniable that the owners have failed in helping the fans with this transition.

It will take time obviously but this feeling of playing in someone elses stadium lingers and I feel it has got worse in recent weeks.

I don't care about prices of food, I don't care about big screens or how many toilets there are. I care about the football club I support having a home which brings the fans along with it and without a doubt we have not got it at the moment.

I am doubtful that anything was going to be acceptable for a lot of people as leaving Upton Park was never going to be right.

But we haven't come close with the London Stadium . All the fears have been recognized and further divided a fan base that seems to be divided on so many issues.

young woody 6:34 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

Do we believe this survey then like the badge survey Penners?

Johnson 6:30 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

Oh they would have done it anyway, but people could have at least kicked up some form of protest as they at least had the full facts available.

Not that the facts weren't available of course, as a few of us on here knew, but folk weren't interested in listening were they? Too busy getting swayed by talk of millions and millions extra revenue (actually £10m), Arabs and that mythical next level.

Greed and jealousy is a terrible thing.

Son of Anarchy 6:23 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

My question is - If the Dildo brothers, bitch and brats had been honest about the stadium, photos of the gaps and the distance from the pitch from the offset would it have made any difference.

Sounds like they were doing it anyway and no fans referendum was on offer.

Johnson 5:39 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

Mickey - Idiots like Whetstone and Dale are BERK apologists, you can tell that from how gutted the commentator is from the question responses.

Lily - I hear you mate, but none of that will ever happen now, there's no business case to do it. How would they be able to house athletics, cricket, American football, concerts etc if they reduce the surface are on the floor?

We're stuck with it and I'm gutted, but it's what 85% wanted apparently so that's ok.

Mickey Rat 5:25 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

"One in five think their view is poor, but you can’t help but wonder whether the majority of these season ticket holders are stuck at the back of the upper tier in the cheap seats which cost £289 per season." Really!!! There are 20 of us who sit in 206 row 70 which is bloody miles away from the pitch and pay £799 !

Lily Hammer 5:19 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

Alright Johnson, mate?

It would be much better if they scaffed a continuous stand from pitchside, and up to where the front of the upper tier is now, closing the gaps.

Then, have their 66,000 filling from bottom up. Anything abpve that line could be effectively blocked of with some kind of curtain, I'd suggest a mesh of some sort. Above that, it would be possible to have temporary bars, toilets and food stalls to cater for the extra 6,000. The mesh would allow people to have a kind of view on the pitch and crowd from above it, and if you shine lights or project images onto teh mesh from below, then the crowd and TV camears won't be able to see behind teh mesh.

It's how we make certain large music venues smaller, and avoid the image of vast empty areas.

This is feasible and about the best we can make of a shitty situation without spending billions more.

Johnson 5:11 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

Not use large parts of the upper tier?

That'll be more of a vacuum for atmosphere than is already there.

Face it, it's not changing, why wind yourselves up coming up with this stuff?

Turn your attention to the lying cunts who forced us into this mess.

Lily Hammer 5:08 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

The only way to get people closer to the pitch, and keep athletics, is to scaff a lower tier right up to the pitch, and don't use a large part of the upper tier.

That isn't hard to do, but teh expensive problem will be that the roof will have to be extended even further to cover the nerw closer seats. It will cost a bomb, if it's possible on what is already the largest roof of its kind.


Personallyu, I'd happily sit in the rain, if it meant I could be up close and personal, ooooh baby.

Johnson 4:04 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

Your mum 2:54 Wed Mar 22

Please explain the business case benefit to the owners of this multi-purpose arena we rent for removing one of it's purposes.

Please also explain the wisdom in moving the pitch further away from the already far away upper tier where the majority of seats are.

Why don't you lot think before you pretend this stadium could be a proper football stadium?

Any Old Iron 3:50 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

"West Ham’s Official Poll before the move showed that 85% backed the move, 10% wanted more information and 5% were against the move to Stratford. These latest results show only a third still believe it was the right thing to do, less than a third are undecided with nearly 40% saying it was not a good idea in hindsight".

Fuck you Whetstone. If you believed that 85% figure you're a bigger mug than I thought. Many of us were always against it and had the intelligence to see beyond Brady's hype, deception and downright lies. We didn't need hindsight you nauseating sycophant.

13 Brentford Rd 3:48 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

Why was the issue of the 49 foot gaps between the tiers or the 60 foot gap from the pitch not mentioned as usual?
Probably the biggest issue completely ignored.

Aardvark 3:15 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

All the way through that I was getting annoyed by the patronising and club rimming comments on the results to the particular questions. Then I got to the bottom and read the words Sean Whetstone, and everything made perfect sense.

1964 2:55 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

* The prices for food and drink need to come down and competition from independent outlets on the approach needs to happen. What is it at the moment �8 for a burger and �5 for a beer

I noticed a large Burger Van outside the Carpenters on Saturday so they have started to find ways of getting back but I suppose they will be banned from the Olympic Park area.

Your mum 2:54 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

If athletics were sacked off there could be potential to sink the pitch & add more rows bringing punters closer?

1307 2:42 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

It does not matter what they change as the most important thing is the seats are a mile from the pitch and that cannot be changed.

Crap stadium forever.

Side of Ham 2:37 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

We've always been run by chancers except now these lot have lasted out to see the massive change go through in football spectating across the country in the top division.

This was always going to happen the day massive amounts of money was pumped in and massive prize money given out.

This gave way to opportunist businessmen or very very rich people to take interest.

This is their new way of owning a yacht and PL football is now like Dubai, a purpose built oasis of what rich people thinks the not so rich aspire to or experience.It's basically void of real depth and all about facade.

El Scorchio 2:34 Wed Mar 22
Re: Supporter survey results (c&p claret and hugh)

Hope they don't ignore the numbers.

Assuming they are from a representative balance of stadium goers, they are quite telling.

I personally don't really have many issues with the place, (am I lucky or easily pleased?...) but clearly a lot of people do, so they should at least do due diligence on these results.

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